A: Our company's main products cover various core engine components, specifically including: Engine gasket set, Cylinder head gasket, Intake/Exhaust manifold gasket, Oil seal, Rocker cover gasket, piston, piston ring, crankshaft, as well as other various engine auxiliary components (such as valves, tappets, connecting rods, etc.).

A: The PERCHI series products have a wide range of compatibility, covering engines for various types of vehicles such as passenger cars (sedans, SUVs, MPVs), commercial vehicles (trucks, buses), construction machinery (excavators, loaders), and generator sets. We can accurately match corresponding accessories based on the engine model and specifications provided by customers, and also accept customized adaptation requests.

A: Customers can provide the following information, and our professional customer service team will accurately match for you: ① specific engine model; ② original vehicle part number; ③ engine product picture. At the same time, we can also provide a detailed product parameter table for customers to verify and confirm.

A: Yes, we do. For engine parts with special models or non-standard requirements, customers can provide detailed specifications, drawings, or samples. Our technical team will conduct research and development to adapt and customize products that meet customer needs. The customization cycle can be flexibly adjusted based on the complexity of the product and the order quantity. Specific details can be communicated and confirmed with customer service.

A: Our company strictly adheres to international and domestic quality standards for engine components. We select high-quality materials that meet industry specifications, such as high-temperature resistant sealing materials and high-strength alloys. During the production process, we implement standardized operating procedures and set up multiple inspection steps for key processes. Before the finished products are released from the warehouse, they undergo comprehensive inspections for air tightness, wear resistance, dimensional accuracy, and other aspects to ensure that they meet the installation requirements and prevent unqualified products from entering the market.

A: Yes, the PERCHI series of products have passed relevant industry quality certifications (such as ISO9001 quality management system certification). Some core products can provide corresponding quality inspection reports according to customer needs, ensuring that product quality meets the procurement standards of domestic and foreign customers.

A: Product quality issues need to be determined based on specific circumstances: ① If the quality issue is caused by the product's material or production process (such as poor sealing, easy damage, etc.), after our company's inspection and confirmation, it will be handled according to our after-sales policy; ② If the issue is caused by non-product reasons such as improper installation by the customer, inconsistent usage environment, or human damage, our company can provide technical guidance but will not bear related responsibilities. After discovering a quality issue, customers need to provide relevant evidence such as product photos and usage descriptions in a timely manner for quick verification and handling.

A: Products in stock can be ordered from 1 piece, while those out of stock require a minimum order quantity for production. Generally, for example, cylinder head gaskets are produced from 300 pieces, and valve oil seals are produced from 1000 pieces. Bulk purchases can enjoy more favorable prices. Specific minimum order quantities and quotations can be communicated and confirmed with customer service.

A: For regular inventory products, orders can be shipped within 3-7 working days after confirmation. For customized products or orders with large quantities, the delivery cycle is 15-30 working days. The specific cycle will be confirmed with the customer in advance based on the order quantity and product complexity to ensure timely delivery.

A: Payment methods: We support various payment methods such as telegraphic transfer (T/T), letter of credit (L/C), Alipay, WeChat, and more.
Logistics Methods: Domestic customers are supported by express delivery (SF Express, YTO Express, etc.) and logistics dedicated lines; overseas customers are supported by sea freight and air freight. Customers can choose the appropriate logistics method according to their needs, and logistics costs are calculated based on the destination and the weight/volume of the goods.

A: The regular quotation is the bare price of the product, excluding logistics fees and taxes. The quotation including taxes can be adjusted according to customer needs (VAT special invoice, ordinary invoice). The specific quotation will clearly indicate the cost details to avoid hidden consumption.

A: The warranty period for the PERCHI series products is 12 months, calculated from the date the customer receives the goods.

A: After-sales processing procedure: ① After the customer discovers the problem, they should promptly contact our customer service, explain the issue and provide relevant evidence (product photos, inspection reports, etc.); ② After the customer service verifies the situation, they will feed it back to the technical department for inspection and determination; ③ A solution will be provided within 1-3 working days; ④ After the customer confirms the solution, our company will implement the corresponding measures to ensure the customer's rights and interests.

A: Customers interested in becoming distributors/agents can contact us to discuss specific cooperation matters.